a. Welcome to The Gloucester Old Spot privacy policy.

b. The Gloucester Old Spot respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we collect, use, and safeguard your personal data when you visit our website and outlines your privacy rights and how the law protects you.

2. Important Information and Who We Are

Purpose of This Privacy Policy

a. This policy explains how The Gloucester Old Spot collects and processes your personal data through website usage, including any data provided when signing up for our newsletter, making a booking, or entering a competition.

b. This website is not intended for children, and we do not knowingly collect data relating to children.

c. This privacy policy supplements other notices and policies we provide and is not intended to override them.

Controller

d. The Gloucester Old Spot is responsible for your personal data (referred to as “we,” “us,” or “our” in this policy).

Contact Details

f. If you have questions about this privacy policy or our data practices, contact us:

• Full Name: The Gloucester Old Spot

• Email: eat@thegloucesteroldspot.co.uk

• Postal Address: The Gloucester Old Spot, Tewkesbury Rd, Piffs Elm, Cheltenham GL51 9SY

• Phone Number: 01242 680321

Changes to This Privacy Policy

i. We keep our privacy policy under regular review. This version was last updated on 04.02.2025.

j. It is essential that your personal data is accurate and current. Please inform us of any changes.

Third-Party Links

k. Our website may include links to third-party websites, plug-ins, and applications. We do not control these third parties and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

3. The Data We Collect About You

Personal data means any information from which a person can be identified. It does not include anonymised data. We may collect, use, store, and transfer different kinds of personal data:

a. Identity Data – Name, title, date of birth, and gender.

b. Contact Data – Address, email, and phone number.

c. Technical Data – IP address, browser type/version, time zone setting, device information.

d. Usage Data – Information on website interactions and services used.

f. Marketing and Communications Data – Preferences for receiving marketing and communication preferences.

We do not collect Special Category Data (e.g., ethnicity, health, criminal records, etc.).

4. If You Fail to Provide Personal Data

If required data is not provided, we may not be able to fulfil our services (e.g., booking confirmation). We will notify you if this applies.

5. How We Collect Your Data

We collect data in the following ways:

a. Bookings & Reservations – Via phone, email, our website, or third-party booking platforms (please refer to their privacy policies).

b. Customer Interactions – During visits, inquiries, or feedback submissions.

c. Website Usage – Through cookies, analytics, and tracking technologies.

d. Marketing Sign-Ups – When opting into newsletters or promotional offers.

6. How We Use Your Data

We will only use your personal data when legally permitted, including:

a. Processing bookings, payments, and customer service inquiries.

b. Sending marketing communications (only if opted in).

c. Analysing website traffic and improving services.

7. Data Security

We implement security measures to prevent unauthorised access, loss, or misuse of your data. Personal data access is restricted to authorised personnel.

8. Data Retention

We retain your personal data only as long as necessary for legal, accounting, or operational purposes. In some cases, anonymised data may be used for research or statistical analysis.

9. Your Legal Rights

You have rights under data protection laws, including:

a. Access – Request a copy of your personal data.

b. Correction – Request correction of inaccurate or incomplete data.

c. Erasure – Request deletion of your personal data (where legally permissible).

d. Objection to Processing – Restrict processing where applicable.

e. Withdraw Consent – Opt-out of marketing communications at any time.

To exercise any rights, please contact us.

10. Governing Law

This policy is governed by UK law, and disputes will be handled in the courts of England and Wales.

For further details, please contact us at eat @thegloucesteroldspot.co.uk.